Setting Up Solution Advisor User Defined Codes (UDCs)

This section provides an overview of Solution Advisor UDCs and discusses the UDCs that you must set up to use solutions.

This table describes the UDC tables that you must set up for solutions:

UDC	Type of Data
90CE/AS	Associated Solution Status Define the solution status. The system uses this UDC table in the Status field on the Attempted Solutions form, which is accessed from the Solutions tab on the Case Entry form. Do not change the UDC values that are already set up in this table because the system uses these values for processing. You can change the value descriptions and add additional values, as needed.
90CE/SS	Solution Detail Status Define the solution status. Do not change the UDC values that are already set up in this table because the system uses these values for processing.
90CE/ST	Solution Detail Type To facilitate searching, further define the type of solution.
90CE/VI	Solution Detail Visibility Define the solution visibility. Do not change the UDC values that are already set up in this table because the system uses these values to determine which solutions are visible to customers. Solutions with value All are visible to customers.