Prerequisite

Before you complete the tasks in this chapter, you must specify in the S&WM Constants Revisions program (P17001) that you are using Solution Advisor. You specify whether you use Solution Advisor on the Case tab and the Work Order tab.

See Setting Up Case Management Constants.

See "Setting Up Service Management", in the JD Edwards EnterpriseOne Applications Service Management Implementation Guide.

"Setting Up Service and Warranty Constants" in the JD Edwards EnterpriseOne Applications Service Management Implementation Guide