Solved Count

The solved count indicates how many cases and work orders the solution has resolved. This number is informational only; Solution Advisor displays this number to help you determine a solution's potential. This number increases by one every time that you set a solution status to Successful Resolution. The number decreases by one if you change the status of a solution that was formerly designated as successful. You must run the Frequently Used Solution Processing program (R90CE01) for the system to update the solved count.