Understanding the Usage and Solved Count

Each solution record stores metrics, such as a usage count and a solved count. The usage count enables an administrator to evaluate how often a solution is selected, whereas the solved count identifies how often the solution resolves the case or work order for which it was selected. Additionally, the metrics are used to generate a list of the most frequently used solutions for each case or work order, based on the inventory item that is associated with the case or work order.