Understanding Case History

Access the Case History form to review case information changes such as caller, assignee, provider group, and so forth. From the Work With Case History Form menu, you can access failure analysis information associated with the case, and work center

Note: You can also access the Case History program from the Row menu of the Work With Case Management form of the Case Entry program (P17500). This option of accessing the Case History program is helpful if you are using the Speed Case Entry program (P90CG601) to enter and update cases because the History link is not available in the Speed Case Entry form.