Understanding Multicurrency in Case Management Billing

If you work in a multicurrency environment, you can review and edit currency information as necessary. When you review currency information, these guidelines apply:

• If you do not activate multicurrency, the system does not display currency information fields on the billing information forms.

• If the currency code for the customer is the same as the base currency code (the currency code for the company), the Foreign option is disabled.

• The system retrieves the customer currency code from the customer number in the F03012 table.

  If a currency code does not exist for this customer, the system retrieves the currency code from the company.

• The system retrieves the company number from the F0006 table.

  If the value in the Company field is blank, the system uses company 0000. Then the system retrieves the base currency code from the F0010 table.

• The system uses the exchange rate, which you can override, to calculate the domestic amount.

• The currency fields are disabled if the case or time entry records have been billed.

• If you select the Foreign option, the system displays billable amounts in the customer's currency.

  Otherwise, billable amounts appear in the company's currency.