1. Customer Relationship Management for Support Implementation Guide
  2. User Defined Codes for Scripting

User Defined Codes for Scripting

Before you begin creating scripts, you should familiarize yourself with the user defined code (UDC) tables that are used by the Branch Scripting system. Though many of these UDC tables can be changed to accommodate organizational requirements, these UDC tables contain values that are critical to the Branch Scripting system and should not be modified:

  • 90CF/AS — Answer Set.

  • 90CF/IS — Script Instance Status.

  • 90CF/QT — Question Type.

  • 90CF/SC — Script Category.

  • 90CF/ST — Status.

  • 90CF/VT — Variable Type.