Defaults

Specify the default values that the system uses when you revise or enter work orders on the Work Order Revisions form.

1. Work Order Document Type

Specify the default document type that the system uses when you enter a work order; enter a value from UDC 00/DT (Document Type - All Documents). This code also indicates the origin of the transaction.

2. Work Order Type

Specify the type classification of a work order or engineering change order; enter a value from UDC 00/TY (Work Order Type. You can use work order type as a selection criterion for work order approvals.

3. Work Order Priority

Enter a value from UDC 00/PR (Work Order Priority) that indicates the priority of a work order or engineering change order in relation to other orders.

4. Customer

Specify an Address Book number for employees, applicants, participants, customers, suppliers, tenants, and any other address book members that the system uses as a default value. An Address Book number is a number that identifies an entry in the Address Book system.

5. Manager

Specify the Address Book number of a manager or a planner that the system uses as a default value when you enter a work order.

6. Supervisor

Specify the Address Book number of the supervisor that the system uses as a default value when you enter a work order.

7. Assigned To

Specify the Address Book number of a person that the system assigns to do the work when you enter a work order.

8. Inspector

Specify the Address Book number of an inspector that the system uses as a default value when you enter a work order.

9. Type Bill of Material

Enter a value from UDC 40/TB (Bill Type) that the system uses as a default value. The system reads the bill of material type code on the work order header to know which bill of material to use to create the work order parts list.

10. Type of Routing

Enter a value from UDC 40/TR (Routing Type) that the system uses as a default value. The system reads the routing type code on the work order header to determine which routing to use to create the work order labor instructions.

11. Failure Description

Specify the information type that the system retrieves for the failure description when you enter a work order. Values are:

Blank: Do not enter a failure description.

1: Use the default service type description.

2: Use the entitlement description.

3: Use the default method of pricing.

4: Use the default Work Order description

12. Supplier Recovery

Specify whether the system displays the supplier recovery fields. Values are:

Blank: Do not display.

1: Display.

13. Supplier Recovery Vendor

Specify which supplier or vendor the system uses when it creates a supplier recovery claim from a work order or a warranty claim.

14. Default Date and Time for Status

Specify whether the system displays the Actual Finish Date and Time or the system date and time. Values are:

Blank: The system displays the Actual Finish Date and Time. If there are no values in the Actual Finish Date and Time fields on the work order, the system displays the current system date and time on the Status Change form.
1: The system displays the current system date and time.

15. Phone Number Type

Use this processing option to define the phone number type for Phone number. This is user defined code (01/PH) that indicates the use of the phone number.

16. Default Responsible BU from Case

Use this processing option to use the Responsible Business Unit from the case as the default business unit if the system cannot retrieve a Responsible Business Unit based on the constants.

Valid values are:

Blank: Leave the Responsible Business Unit blank if the system cannot retrieve a business unit based on the constants.

1: Use the Responsible Business Unit from the associated case if the system cannot retrieve a business unit based on the constants.