From the Warranty Claim Setup menu (G1747):

Complete the warranty claim setup:

• Assessor Defaults: set up the assessor for warranty claims and supplier recovery claims (controlled through the Activity Types processing option).

• Set up the Assessor Default Rules sequence for each.

  The time appears on warranty claims and supplier recovery claims. Assessors can use the time to determine the generally acceptable amount of time required to repair the equipment.

• Work Order Activity Rules: set up rules that control who can alter values on warranty claims at a given status.

  Valid roles for the Edit Authority field include dealer, assessor, or supplier recovery manager.

  Important: If you do not set up the edit authority, you will not be able to process warranty claims.