From the Service & Warranty Setup menu (G1740):

Complete the service and warranty setup:

• Service & Warranty Constants, Warranty Claims tab and Supplier Recovery Claims tab: set the Use Base Price field.

• Document Type Maintenance, for both warranty claims and supplier recovery claims document types:

  Work Order Definition tab: set up the work order types (UDC 48/OT).

• Address Book Revisions, Supplier Information Revisions and Service Provider Revisions: set up the adjustment schedule for claims and the reimbursement method.

  If you pay suppliers, they must have supplier master records. If you invoice customers, they must have customer master records.