1. Service Management Implementation Guide
  2. Hierarchy for GL Class Codes for Work Orders

Hierarchy for GL Class Codes for Work Orders

The system identifies the proper GL category codes according to this hierarchy:

  • Based on the service type on the work order, the system looks up the covered GL code and noncovered GL code in the Service Contract Services table (F1725).

  • The covered GL code is used to locate the appropriate distribution AAIs for amounts that are covered by contract.

  • The noncovered GL code is used to locate the appropriate distribution AAI for amounts that are not covered by contract.

  • If GL codes (both covered and noncovered) in the Service Contract Services table are blank, then the system uses the AAIs that are set up with the four-asterisk wildcard (****).

Based on the company, document type, GL code, and cost type, the system retrieves the revenue or expense account to use when creating an entry in the Billing Detail Workfile table (F4812).

If the four-asterisk wildcard is entered in the distribution AAIs for the GL class code, then the system ignores the GL class code and uses the company, document type, and cost type.