Setting Up Work Order Constants

Access the S/WM System Constants Revisions form.

Provider Group Search Type

Enter a value from UDC 01/ST (Search Type) that identifies the kind of Address Book record that the system selects when you search for a name or message, such as suppliers, customers, or employees.

Responsible BU Location (responsible business unit location)

Enter a code that specifies from which tables the system retrieves the responsible business unit (that is, the business unit to which work orders are billed).

When adding a work order, the default value for the business unit is based on the constant value. For example, if the default value of the business unit is based on the equipment number, the system retrieves the value for the responsible business unit from the Equipment Master Extension table (F1217).

The default value is 1. Values are:

1: Item Master-Service/Warranty Extension table (F4117) and the Item Branch Master-Service/Warranty Extension table (F41171)

2: Product Family/Model Master table (F1790)

3: Equipment Master Extension table (F1217)

4: Address Book Master table (F0101)

5: S/WM Line Type Constants table (F1793)

6: S/WM Customer Number (F1797)

Mail Box for Escalation

Enter a value from UDC 02/MB (Electronic Mail Boxes) that specifies the provider group mailbox that the system uses to deliver the message.

Service Order Entitlement Trigger

Enter a value from UDC 17/ET (Entitlement Check Trigger) that specifies which field should trigger entitlement checking when you enter a work order.

Who's Who Required

Enter an option that specifies whether the work order customer must have Who's Who records. If this option is enabled, you cannot add the work order unless the work order customer and all additional contacts reside in the Address Book-Who's Who table (F0111).

You must select a customer number from the window. The system returns the short identifier that is associated with the Who's Who record.

Use Base Price

Select this option to specify whether to use the base price when pricing a work order from advanced pricing. If you enable this option, the system uses the base price.

Use Solution Advisor for Equipment Work Orders

Applies to the CAM - Manage Equipment Work Orders program (P13714). P17714 does not reference this constant.

Use Solution Advisor for Service Work Orders

Select this option to specify whether the system uses JD Edwards JD Edwards EnterpriseOne Solution Advisor to search for and maintain solutions to problems for service work orders. If you do not enable this option, the system uses Failure Analysis.

Applies to the Service Management Workbench program (P90CD020). P17714 does not reference this constant.