Understanding Warranty Claims Management

Service dealers and assessors use the Warranty Claims program (P1777) differently to perform their tasks. The warranty claim is entitled against the customer's service contract.

Service dealers use this program to enter new warranty claims and inquire on the status of outstanding claims. The program requires minimal data to enter a claim, including any repair details.

Assessors use this program to evaluate submitted warranty claims so that they can approve or reject them. The program provides the information that is needed to make a claim approval decision, and assessors enter details about the claim approvals or rejections. The program is also an entry point for creating and maintaining Returned Material Authorizations (RMAs) for returned parts.

The program can use Advanced Pricing to obtain the Claimed Unit Rate and the Approved Unit Rate, taking into consideration the terms and conditions that are specified in the service contracts with the customers.