1. Service Management Implementation Guide
  2. Setting Up Automatic Accounting Instructions for Warranty Claims

Setting Up Automatic Accounting Instructions for Warranty Claims

You must create Automatic Accounting Instructions (AAIs) for each unique combination of company, document type, and GL class (GL offset account), and cost type that you want to use. Each AAI is associated with a specific GL account that consists of a business unit; an object; and, optionally, a subsidiary.

When you set up AAIs for Service Management, the system uses distribution AAIs for warranty claims billing and paying. These distribution AAIs are warranty claims-related:

  • 1723, Warranty Claim Price Adjustment.

  • 1724, Warranty Claim Offset.

  • 1743, Warranty Claim A/R Offset.

  • 1785, Warranty Claim A/P Offset.

  • 1725, Supplier Recovery Price Adjustment.

  • 1726, Supplier Recovery Offset.

  • 1744, Supplier Recovery A/R Offset.

  • 1786, Supplier Recovery A/P Offset.

Based on the four key fields, Company, Document Type, GL Class Code, and Cost Type, the system retrieves the GL Account to use when creating an entry in Workfile Revisions (P4812).