Warranty Claims Processing

After you enter warranty claims, you use the Warranty Claim Workfile Generation program (R177701) to generate the payables or receivables records for the dealer. Warranty claims and supplier recovery claims use the same workfile generation program; only a processing option setting on the Process tab differs. (You set it either for warranty claims or for supplier recovery claims.) The program includes this information in the submittal:

• Warranty claim number

• Dealer details

• Causal part information

• Failure information

See also:

• "Setting Up Activity Rules for Work Orders" in the JD Edwards EnterpriseOne Applications Work Orders Implementation Guide.