Understanding the Escalation Monitor

The Escalation Monitor, or Check for Expired Tasks program (R98810), checks for any Action task instances that have escalation rules associated with them. When the monitor finds Action tasks with escalation, it forwards those messages which have not been acted upon after a specified period of time to the next user. It also resumes Halt tasks after the specified delay.

Although you can start the Escalation Monitor manually, it is recommended that you use the Workflow Scheduler to automatically start the monitor at predefined intervals. The JD Edwards EnterpriseOne Workflow runtime kernel reads the F98865 table to determine the tasks which have either expired or require escalation.

See "Setting Up JD Edwards EnterpriseOne Workflow Scheduler."

During workflow development, you can use the Start Escalation Monitor option in Object Management Workbench (OMW) to test escalation rules.