Tiered Notification Policy

You specify whether you want to use a tiered notification policy when you define the policy by selecting the Use Tiered Notification Policy option:

  • When you use tiered notification policies, the system generates a notice only when a notification policy is set up for the aging category (or severity) to which the invoice is assigned.

    If the aging category or severity level is not defined, the system does not generate a notice.

    For example, if the invoice is in aging category 5, and you have notification instructions set up for aging category 4, but not 5, the system does not generate a delinquency notice.

  • If you do not use tiered notification policies, the invoice does not have to be in the specified aging category for the system to generate a notice.

    If the invoice is in an aging category that is greater than the aging category that is specified by the policy, the system still generates a notice.

    For example, if the invoice is in aging category 5, and you have notification instructions set up for aging category 4, but not 5, the system generates the delinquency notice.