Understanding Invoice Voids

To remove a posted invoice or invoice pay item from the general ledger, you must void it and then post the batch again; you cannot delete a posted invoice.

When you void an invoice, you specify the G/L date to use to reverse the entries from the general ledger. You can void an invoice from either the Work with Customer Ledger Inquiry or Standard Invoice Entry form.

Important: If you void an invoice pay item using the Work with Customer Ledger Inquiry form, the system voids the entire invoice.

If you void an invoice pay item only, you must use the Standard Invoice Entry form, and you cannot specify a void G/L date; the system always uses the G/L date on the invoice.

When you void an invoice, the system:

• Updates the gross amount to zero.

• Removes the posted code from the invoice.

• Updates the payment status code to P (paid).

• Creates a record in the F03B112 table as an audit trail for the change in gross amount.

• Updates the A/R Post Status field (ISTR) in the Customer Ledger record (F03B11) to 1.

  The system displays the value of this field in the Revisions Made column in Customer Ledger Inquiry.

After you void an invoice, you must post the batch again.

To void a paid or partially paid invoice, you must first void the customer's payment.

Note: You cannot void invoices with these document types: R1, RU, RB, and R5. These types of invoices are generated from the receipt applications and have a batch type of RB, not IB. The system creates these documents with a posted code of D, regardless of whether the receipt batch is posted.

See Deleting and Voiding Receipt Information.