Convert Unapplied Receipts to Credit Memos Report (R03B620)
From the Period End Processing menu (G03B21), select Convert Unapplied Receipts to Credit Memos.
You may need to convert unapplied receipts to credit memos in order to issue refund checks to customers. For example, you may need to create a refund check if a customer overpays.
Although unapplied receipts represent a credit to the customer, the system does not allow you to process unapplied receipts (RU document type) in the Credit Reimbursements program (R03B610). The system does not process the RU document type because unapplied receipts are generated from a receipts program which creates additional records in the Receipts Header (F03B13) and Receipts Detail (F03B14) tables. Therefore, to reimburse a customer for an unapplied receipt, you must close the unapplied receipt and create a credit invoice to replace the unapplied receipt.
Follow these steps in sequential order:
Run the Convert Unapplied Receipts to Credit Memos program (R03B620). Use data selection to specify one or multiple unapplied receipts.
When you run the Convert Unapplied Receipts to Credit Memos program, the system converts unapplied receipt records in the F03B13 and F03B14 tables to credit memos in the Customer Ledger table (F03B11).
Run Credit Reimbursements program. You can run this program manually or use the processing options in the Convert Unapplied Receipts to Credit Memos program to run the program automatically.
When you run the Credit Reimbursements program, the system pays open credit memos and generates vouchers to reimburse to the customer.
You can reimburse unapplied receipts whether the receipt is posted or not posted.
