Inbound Warranty Claims

A dealer or authorized service provider performs work that is covered under a manufacturer's warranty. Use Inbound Warranty Claims Processing (R174801Z2I) to receive flat file claims that are sent in from dealers. For each claim, the program creates a new warranty claim number, and processes parts detail and labor detail if they exist.

The Dealer Reference field can contain the dealer's claim number as a cross-reference. The program uses the failure date and the repair date to prevent duplicate warranty claim numbers. Processing options and work order activity rules perform additional checks, such as whether the system validates the registration status to determine if the equipment is eligible for a warranty claim.