Parts Detail for Inbound Warranty Claims

A dealer or authorized service provider performs work that is covered under a manufacturer's warranty. Inbound Warranty Claim Parts Detail Processing (R173111Z2I) processes the parts detail of incoming flat file claims that are sent in from dealers. The data is uploaded to the work order file, and the claim is then processed through JD Edwards EnterpriseOne Service Management.

Each warranty claim is identified by a transaction (work order) number. Each claim can contain several parts detail records. The system verifies that the associated inbound claim was processed successfully and that the warranty claim number is valid. Other validity checks for the parts detail include valid component numbers, causal part numbers, vendor numbers, and so on.