Labor Detail for Inbound Warranty Claims

A dealer or authorized service provider performs work that is covered under a manufacturer's warranty. Inbound Warranty Claim Labor Detail Processing (R173112Z2I) processes the labor detail of incoming flat file claims that are sent in from dealers. The data is uploaded to the work order file, and the claim is then processed through Service Management.

Each warranty claim is identified by a transaction (work order) number. The system verifies that the associated inbound claim was processed successfully and that the warranty claim number is valid. Other validity checks for the labor detail include valid causal part numbers, vendor numbers, time basis codes, and so on. The system also checks for duplicate labor detail.