Invoice Match with Chargeback (TI Code 16)

When applying a payment to an invoice, you might create a chargeback if the amount that you receive is less than the open amount for the invoice. For example, you receive a payment from a customer less the shipment expenses, and you dispute the shipment expense with the chargeback.

When you create a chargeback, the system creates these documents:

• RB (Chargeback invoice)

  The chargeback document stores the amount in dispute. You can print an invoice for this amount and send it to the customer.

• RC (Receipt)

  This document closes the old invoice and creates a cross-reference to the RB document.

Depending how you set the processing options, the system uses this information to generate the chargeback:

• Paid status.

• Chargeback reason code for the amount in dispute (UDC 03/CB).