Forms Used to Enter Ship-To Sales Returns and Ship-From Sales Returns

Form Name

Form ID

Navigation

Usage

Sales Order Detail Revisions

W4210A

Sales Order Processing - Brazil (G76B4211), Sales Return - Ship To

Click Add on the Customer Service Inquiry form.

Access Customer Service Inquiry form

Ship To Nota Fiscal Number

W76B805B

Select Credit Memo from the Form menu on the Sales Order Detail Revisions form.

Enter information from the nota fiscal that the buyer sent with the returned merchandise.

Create Sales Ledger Details

W76B805E

Click OK on Ship To Nota Fiscal Number.

Enter the nota fiscal number from the nota fiscal that accompanied the order when you shipped it to the customer

Nota Fiscal Selection

W76B805G

Select NF Selection from the Form menu on the Create Sales Ledger Details form.

Populate the Create Sales Ledger Details form with data from the original sales nota fiscal

Work With Sales Ledger Inquiry

W42025A

Select Credit Memo from the Form menu on the Sales Order Detail Revisions form.

Enter the order number the system displayed on the Create Sales Ledger Details form.

S.O. Brazilian Information Header

W4210BRL

Click OK on the Sales Order Detail Revisions form.

Verify that header information is correct

S.O. Brazilian Information Detail

W4210BRA

Click OK on the S.O. Brazilian Information Header form.

Verify that the detail information is correct

Sales Order Detail Revisions

W4210A

Sales Order Processing - Brazil (G76B4211), Sales Return - Ship From

Click Add on the Customer Service Inquiry form.

Access the Sales Order Detail Revisions form.

Create Sales Ledger Details

W76B805E

Select Credit Memo from the Form menu on the Sales Order Detail Revisions form.

Enter data about the return including order type, branch/plant, and customer.

Nota Fiscal Selection

W76B805G

Select NF Selection from the Form menu on the Create Sales Ledger Details form.

Populate the Create Sales Ledger Details form with data from the original sales nota fiscal.

Work With Sales Ledger Inquiry

W42025A

Click OK on the Create Sales Ledger Details form.

Enter the new order number that was previously generated by the system, and select the lines for which you process a return.

Sales Order Detail Revisions

W4210A

Click Close on the Work with Sales Ledger Inquiry form.

Review the lines you process for return and note the new order number.

S.O. Brazilian Information Header

W4210BRL

Click OK on the Sales Order Detail Revisions form.

Verify header information.

S.O. Brazilian Information Detail

W4210BRA

Click OK on the S.O. Brazilian Information Header form.

Verify detail information.