Understanding Sales Order Returns, Reverses, and Cancellations

Occasionally, you need to cancel sales orders or process the return of products. You process cancellations and returns differently, depending on the processing stage at which the cancellation or return occurs. This table describes the actions that you must take at different processing stages:

Sales Order and Nota Fiscal	Action	Effect
You enter a sales order, but a nota fiscal is not generated.	You cancel the order by changing the order status to canceled.	None. No accounting entries were created.
You generate a nota fiscal, but it is not printed.	You reverse the nota fiscal using the version for nonprinted notas fiscais in the Reverse/Void Nota Fiscal (R76559B) program.	The system deletes the records from these tables: Nota Fiscal Header - Brazil table (F7601B) and its tag file (F76B1001). Nota Fiscal Detail - Brazil table (F7611B) and its tag file (F76B1010). Nota Fiscal Print Message - Brazil (F7612B). Nota Fiscal Taxes Header - Brazil table (F76B001). Nota Fiscal Taxes Detail - Brazil (F76B011). Authorized Persons by Nota Fiscal - Brazil (F76B1020) The records are not reported in the fiscal books.
You print the nota fiscal but have not run the Sales Update program, and you have not shipped the products.	You reverse the nota fiscal, using the version for printed notas fiscais in the Reverse/Void Nota Fiscal program. Close the sales order.	The system does not delete nota fiscal records from the F7601B, F7611B, F7612B, F76B001, and F76B011 tables. These records are reported in the fiscal books by using the status code that you specified in the processing options for the Reverse/Void Nota Fiscal program.
You print the nota fiscal and run the Sales Update program. You ship the products, and the products are returned to you before the buyer receives the products.	You create and print an inbound nota fiscal by using the Sales Return - Ship From program (version ZJDE7004).	The system creates reversing entries for items and expenses as determined by processing options, and updates inventory records.
You ship the products, and they are received by the buyer. The buyer returns some or all of the products to you.	The buyer issues an inbound nota fiscal to you. You use the Sales Return - Ship To program (version ZJDE7003) to enter the information from the nota fiscal that the buyer issued into the system. You do not print a nota fiscal for the return.	The system creates records in the nota fiscal tables for reporting in the fiscal books.

To cancel a sales order before you generate the nota fiscal, you cancel the sales order by using the Sales Order Entry program to update the sales order to a closed status. Since no records are created in the nota fiscal tables until you generate the nota fiscal, you do not create any reversing accounting entries.