Entering an Unrecoverable Loss
Access the Work With Customer Ledger Inquiry form.
To enter an unrecoverable loss:
Cancel the original revenue by entering a loss (and corresponding VAT) in account 654000 - Pertes sur créances irrécouvrables (unrecoverable loss).
Close the A/R Doubtful Trade account (416000) by entering the correct G/L Offset code.
Important: Do not forget to void the A/R Doubtful Trade account (416000) and then calculate the net.