Examining the Log File

When an error is encountered in SnapShot, the first thing that you should do is to carefully examine any on screen error messages for an indication of what went wrong and why. If you are not able to determine the cause and possible resolution of an error by examining the error message on the screen, examine the log file. As shown in the preceding screen example, the location and name of the log file is specified in the Log File section near the bottom of the main SnapShot window.

Above is an example of a SnapShot log file. When troubleshooting within the SnapShot log file, you should scan the Type column for a status of ERR, which indicates an error. If the error message itself is insufficient to isolate the cause of the problem, examine the messages immediately before and after the error for hints as to the root cause.