Case Aging

This report enables you to analyze the age of cases for both open and closed cases. For open cases, it is the number of days between today and the case begin date. For closed cases, it is the number of days between the case ending date and the case begin date. This report includes both open and closed cases.

The system calculates case age in days and categorizes it into four buckets: 0-1 day old, 2-7 days old, 8-30 days old, and greater than 30 days old.

This report contains the following components:

• Case Age Distribution By Case Type (horizontal bar graph)

• Case Age Distribution By Assignee (horizontal bar graph)

• Case Age Distribution By Provider Group (horizontal bar graph)

• Average Case Age By Case Type (horizontal bar graph)

• Average Case Age By Assignee (Top 10) (horizontal bar graph)

• Average Case Age by Provider Group (Top 10) (horizontal bar graph)

• Case Age Distribution (pie chart)

• Average Case Age by Days (gauge)

• Top 10 Oldest Open Cases (horizontal bar graph)

• Case Age (By Provider Group, Assignee, Case Type) (table)

• Reference tables with Case Type, Assignee, and Provider Group descriptions