Cross-References for Related Items

When an item is out of stock and you offer a substitute or related item, you can specify that the system should offer the best or lowest price. For example, a promotion of ten percent is given for a particular item. If the item is out of stock when ordered, and you offer the customer a substitute item, you can offer the promotional price for the substitute. This price is the lowest price after applicable promotions or discounts. It also can be the original item's price or the substitute item's price.

When you specify substitutes for items using the Item Cross Reference program (P4104), you must specify the type of base price and adjustment to use for the substitute item. If you do not specify values for the base price and adjustment indicators, the system uses the value that is specified in the Substitute Items processing option on Cross Ref tab of the Sales Order Entry program (P4210).