Service Level Rule Override Processing

You can override the system populated rules if necessary. After the system resolves rules for an order line, you can access the rules and make revisions. You can access the Override/Inquiry form using either of the Sales Order Entry programs (P4210 and P42101).

If you override the line level percent to fill, the system uses the override value to evaluate whether the rule requirements are met. The system replaces the line level percent to fill that was resolved using the service level rule information. If you override the order header level percent to fill, the system assigns the order level fill percent override to the header and the system does not replace the individual order level fill percents resolved from the service level rule information. However, the system uses the Order Header Level Fill Percent to determine whether the order fill percent has been met for all order lines with an order level rule type.

You cannot add new service level rule information during sales order entry. Also, if a line enters into fulfillment processing and the system does not assign a rule (because the line is ineligible), you cannot create service level rule information for the line.