Service Level Rule Resolution

Service level rule resolution is driven by customer sold to, customer sold to group, item, item group, branch/plant, release number, and the requested date falling between the effective and expiration dates. These driver fields provide flexibility for you to set up service level rules based on customer or business requirements. The system resolves a service level rule when the value in the service level rule is blank or it matches the driver field that the system validated on the sales order line.

The release number driver field enables you to set up different rules by release such that the rules may get stricter with each release or limit the number of releases.

The system resolves the service level rule and returns a combination of these values:

Value	Comments
Rule type.	The rule type is required because this value determines whether the service level rule is at the line level or order level.
Line level percent to fill.	The system retrieves either the line level percent to fill or the custom program to determine whether the service level rule requirements for the order lines have been met.
Order level percent to fill.	The system retrieves both the line level and order percents to fill or the custom program to determine whether the service level rule requirements for the order have been met.
Custom program.	The system retrieves the custom program to determine whether the service level rule requirements for the order have been met.
Cancel flag.	The system sets the cancel flag to Yes or No depending on whether you want to cancel quantities not fulfilled when the service level rule requirements are met.
Partial commit flag.	The system sets the partial commit flag to Yes or No depending on whether you want to commit inventory on partially fulfilled lines that do not meet the service level rule requirements.

In each instance where the system resolves the service level rule, the system populates the return values into the Service Level Rule Header table (F4277701 and the Service Level Rule Detail table (F4277711).

During sales order entry, the system resolves the service level rules after resolving the inventory commitment preference. The branch/plant of the inventory commitment preference drives the resolution of the service level rules. When you change the branch/plant the resolution of service level rules is not affected by the resolution of any other preferences.