Display

These processing options specify how to search for orders on the Customer Service Inquiry form.

1. Display or Hide Cost Fields

Specify whether the system displays, protects, or hides cost fields. Values are:

Blank: The system displays cost fields on the form and the information can be overridden.

1: The system protects the Cost fields from change. If you protect the cost fields from changes, the costs are visible on the form but cannot be changed.

2: The system hides cost fields. If you hide the cost fields, the cost fields do not appear on the form. However, the system still writes cost information from the Item Cost Ledger table (F4105) to the Sales Order Detail table (F4211).

The system retrieves default cost information from the F4105 table.

2. Display or Hide Price Fields

Specify whether the system displays, protects, or hides price fields. Values are:

Blank: Price fields appear on the form and the information can be overridden. You can override the information for this order only.

1: Price fields are protected from change. The system displays the unit and extended price on the form, but you cannot override the information.

2: Price fields are hidden. If you hide the price fields, the system still writes the price information to the table.

3. Disable Pricing Related Fields

Specify whether the system disables pricing-related fields that affect the calculated price. Values are:

Blank: Pricing related fields remain visible and entry-enabled.

1: Pricing-related fields are visible, but you cannot override the information.

4. Disable or Hide Status Codes

Specify whether the system protects or hides status codes. Values are:

Blank: Enable status codes to be overridden for this order only. If you enter status codes, they must be set up as another enabled status code in the Order Activity Rules table (F40203) for the document type and line type combination. Additionally, the combination of the beginning status and the next status must be a valid last status/next status combination in the F40203 table.

1: Protect the status codes from change. If you protect the status codes from being changed, the system displays the current and next status on the form, but you cannot override the information.

2: Hide the status codes. If you hide the status codes, the last and next status codes do not appear. The system processes orders based on the current and next statuses that are set up in the Order Activity Rules.

5. Hide Closed Detail Lines

Specify whether the system displays active, closed, or canceled detail lines. During inquiry, you might want to review active order detail lines only. Values are:

Blank: Display all order detail lines that appear on the detail form.

1: Do not display lines with a status of 999 on the detail form. However, the record for the line still remains in the F4211 table or the Sales Order Detail - History table (F42119).

6. Hide Credit Card Information

Specify whether a user can access customer credit card information. Values are:

Blank: Access credit card information during order entry.

1: Prevent access to credit card information during order entry.

7. Hide Freight and Carrier Information

Specify whether the system displays freight and carrier information fields. You can standardize the freight and carrier information fields so that freight rate calculations are accurately calculated for the appropriate route, stop, and zone or that a preferred carrier is always responsible for delivering the item to a customer. Values are:

Blank: Freight and carrier information fields appear on the order detail form and can be overridden.

1: Freight and carrier information fields do not appear on the order detail form. The system processes orders based on the default information that is set up in the Customer Billing Instructions or the Item Master Information.

8. Hide Commission Information

Specify whether the system displays commission information. Values are:

Blank: Display commission information and override default information that affects the current order only.

1: Do not display commission information. Orders are processed based on the default information that is set up in the Sales Commission File table (F42005).

9. Hide Kit Components

Specify whether kit components appear on the Sales Order Detail Revisions form when you inquire on the order. Values are:

Blank: Display the parent item and selected features and options, when you inquire on the order.

1: Display only the parent line when you inquire on the order. However, the system writes the parent line and all component lines to the F4211 table.