Order Inquiry

These processing options specify how to search for orders on the Customer Service Inquiry form.

1. From Status

Specify the current point in the order process.

You must specify a user-defined code (UDC) value from UDC 40/AT that has been set up in the Order Activity Rules table (F40203) based on the order type and the line type that you are using.

The combination of the beginning status and next status must be a valid last status/next status combination in the F40203 table.

During order inquiry, the system does not display orders that are not within the beginning and next status range.

2. To Status

Specify the next step in the order process. You must enter a value from UDC 40/AT that has been set up in the Order Activity Rules table (F40203) based on the order type and the line type that you are using.

The combination of the beginning status and next status must be a valid last status/next status combination in the F40203 table.

During order inquiry, the system does not display orders that are not within the beginning and next status range.

3. Search on Last or Next Status

Specify which status codes the system uses to select information to display on this form.

Blank: Display all orders with a Last status that falls within this range.

1: Display all orders with a Next status that falls within this range.

4. Date Range

Specify the date value with which the system searches on orders. Values are:

1: Retrieve orders based on the order entry date.

2: Retrieve orders based on the promised ship date that is supplied during order entry.

3: Retrieve orders based on the original promised date that is supplied during order entry.

4: Retrieve orders based on the date that the order was confirmed for shipment. The system retrieves only those orders that have been processed through the Shipment Confirmation program (P4205).

5: Retrieve orders based on the date that the invoice was printed for the customer. The system retrieves only those orders that have been processed through the Print Invoice program (R42565).

6: Retrieve orders based on the date that you enter in the memo-only, Cancel Date field during order entry.

7: Retrieve orders based on the general ledger date. The system retrieves only those orders that have been processed through the Sales Update program (R42800).

8: Retrieve orders based on the date that is entered as the promised deliver date during order entry.

5. Display Text Lines

Specify whether the system displays text lines.

Text lines are order detail lines with a line type T, characterized by the code in the Order Line Type Revisions field that contains memo-only information. When you inquire on an order, you might view text line information. Values are:

Blank: Do not display text lines. If you created text lines during order entry, the text lines remain in the F4211 table.

1: Display text lines.

6. Display Backordered/Canceled lines

Specify whether the system displays backordered or canceled lines when you inquire on an order. Values are:

1: Display backordered lines.

2: Display canceled lines.

3: Display both backordered and canceled lines.

4: Do not display either backordered or canceled lines.

7. Customer Cross Reference Type

Enter the value from UDC 41/DT that the system uses to search cross-reference information using a customer item number.

Cross-references associate the internal item numbers with the customer's item numbers. You set up items in the Item Master program (P4101) and create the cross-reference information in the Item Cross Reference Revisions program (P4104).