Order Inquiry
These processing options specify how to search for orders on the Customer Service Inquiry form.
- 1. From Status
Enter a value from UDC 40/AT that indicates the current point in the order process.
You must specify a code that has been set up in the order activity rules based on the order type and the line type that you are using.
The combination of the from status and to status must be a valid last status/next status combination in the Order Activity Rules table (F40203).
During order inquiry, the system does not display orders that are not within the from and to status range.
- 2. To Status
Enter a value from UDC 40/AT that indicates the next step in the order process. You must specify a code that has been set up in the order activity rules based on the order type and the line type that you are using.
The combination of the from status and to status must be a valid last status/next status combination in the F40203 table.
During order inquiry, the system does not display orders that are not within the from and to status range.
- 3. Search on Last or Next Status
Specify which status codes the system uses to select information to display on this form. Values are:
Blank: Display all orders with a last status that falls within this range.
1: Display all orders with a next status that falls within this range.
- 4. Date Range
Specify the date value with which the system searches orders. Values are:
1: Retrieve orders based on the order entry date.
2: Retrieve orders based on the promised ship date that is supplied during order entry.
3: Retrieve orders based on the original promised date that is supplied during order entry.
4: Retrieve orders based on the date that the order was confirmed for shipment. The system retrieves only those orders that have been processed through the Shipment Confirmation program (P4205).
5: Retrieve orders based on the date that the invoice was printed for the customer. The system retrieves only those orders that have been processed through the Print Invoice (R42565) program or the Sales Update (R42800) program and have an invoice number assigned.
6: Retrieve orders based on the date that you enter in the memo-only, cancel field during order entry.
7: Retrieve orders based on the general ledger date. The system retrieves only those orders that have been processed through the R42800 program.
8: Retrieve orders based on the date that is entered as the promised deliver date during order entry.
- 5. Display Text Lines
Specify whether the system displays text lines.
Text lines are order detail lines with a line type T, characterized by the code in the Line Type Constants program (P40205) that contains memo-only information.
When you inquire on an order, you might view text line information. Values are:
Blank: Do not display text lines. If you created text lines during order entry, the text lines remain in the Sales Order Detail table (F4211).
1: Display text lines.
- 6. Display Backordered/Canceled lines
Specify whether the system displays backordered or canceled lines when you inquire on an order. Values are:
1: Display backordered lines.
2: Display canceled lines.
3: Display both backordered and canceled lines.
Blank or 4: Do not display either backordered lines or canceled lines.
- 7. Customer Cross Reference Type
Enter a value from UDC 41/DT that indicates the code with which the system searches cross-reference information using a customer item number. Cross-references associate the internal item numbers with the customer's item numbers. You set up items in the Item Master program (P4101) and create the cross-reference information in the Item Cross Reference Revisions program (P4104).