Serial Number Entry During Order Entry

If you enter an order for an item that has a lot process type and that indicates that a serial number is required, you must enter a valid location and serial (lot) number during order entry.

These rules apply if a serial number is required during sales order entry:

• The transaction unit of measure must be the same as the primary unit of measure for the serialized item.

• The quantity must be equal to one when you enter a location/serial number combination.

• You must enter a valid and available location/serial number combination.

You might receive an error because a location/serial number and item combination that you enter is not available or because the quantity on hand is zero. Serial numbers are unavailable if the quantity for the item/location/serial number combination is:

• In inspection

• In operation 1

• In operation 2

• In transit

If an item is returned for credit or repair, you must enter a valid location and serial number. Alternatively, you can use the serial number information to inquire on the existing order.