1. Sales Order Management Implementation Guide
  2. Understanding Processing Options for Customer Self-Service

Understanding Processing Options for Customer Self-Service

To enable customers to use self-service to enter and review orders and account information, you must activate the customer self-service processing options for these programs:

  • Sales Order Entry (P4210).

  • Customer Ledger Inquiry (P03B2002).

  • Item Availability (P41202).

If you use JD Edwards EnterpriseOne Transportation Management, activate the customer self-service processing options for these programs:

  • Shipment Tracking (P4947).

  • Work with Shipments (P4915).

  • Work With Loads (P4960).

The system displays only those fields that are useful to customers and hides fields that are confidential.