Understanding RMA Entry

An RMA is an authorization from the supplier for the customer to return inventory for credit, replacement, or repair. The system creates an authorization number for the supplier to track the return of the inventory. This group of programs assists the user in managing the return of inventory by inventory item numbers.

Enter RMA information to manage the return of inventory items for credit or repair. If a customer calls with a defective item claim, you can use the RMA programs to:

• Provide an authorization number for the return.

• Define a purchase order to record the return of the item.

• Define a credit order to credit the customer's account.

• Define a sales order to reserve and release items for shipment.

• Associate a sales order number or invoice number with a return.

• Perform other types of dispositions, such as receiving and reshipping items.

If necessary, the consultant can also enter a service order for repair of the returned item. Additionally, you can use the RMA process to ship replacement items to a customer, service provider, or technician if a service order is referenced in the header of the authorization. When you enter the return material authorization, the system creates a record in the Return Material Authorization table (F40051).

You can enter information for purchase orders or sales orders. You also can select which types of orders the system generates and enter information for those orders by choosing the appropriate options. For example, if you want the system to generate an invoice, select Sales Order and then On Line Invoice from the Row menu on the Work with Return Material Authorization form.