PeopleSoft Maintenance Management Process Flow

The following diagram illustrates the PeopleSoft Maintenance Management business process flow. Self-service service requests, agent/technician service requests, preventive maintenance schedules, PeopleSoft Project Costing, CRM and third party help desk applications, external condition monitoring and ESRI GIS asset mapping systems can all be used to create standard or express work orders in PeopleSoft Maintenance Management. Project Costing also provides projects and activities for work orders, and asset meter readings are collected and used in the Preventive Maintenance process to enable the generation of preventive maintenance work orders. Once work orders are created, you can identify labor, inventory, procured goods and services, and tool resource requirements for the work orders, as well as add instructions, checklists and attachments. You can set the work order up as pre-approved or set up Enterprise Components workflow approval. After approving a work order, you schedule the resources. The assigned technicians execute the work order and can enter labor and personal time, materials and tool usage, and asset meter information. Once the work is complete, the work order task status is changed to complete, which records the actual labor time, inventory and material usage, updates the asset status, confirms the checklist items, generates any warranty claims, updates the preventive maintenance log, record meter readings, captures failure detail, and the replacement and tracking of asset components. Once all tasks are complete, the work order is closed, and Asset Maintenance History is updated, chargebacks and asset capitalization and retirement costs are calculated, and the actual costs are updated in the work order. The asset maintenance costs are now available for analysis by management.

Note:

The integration with ESRI ARCGIS (Geographic Information System) and Asset Lifecycle Management is no longer supported as of FSCM Update Image 9.2.055.

the PeopleSoft Maintenance Management business process flow