Understanding Service Request Creation and Use

Service requests enable employees and non-employees, who may not have access to a help desk provider or PeopleSoft Maintenance Management, to enter a request by means of a self-service web page to repair, move, or maintain one or more of an organization's assets. When a user enters a service request to report a problem, an agent receives the service request. The agent solves the problem, assigns a technician to solve the problem, or creates a work order in PeopleSoft Maintenance Management, which is used to assign labor, material, and tools resources to solve the problem.

This section discusses:

• Service request product integrations.

• Service request setup.

• Service request process flow.

• Service request resolutions.