Service Request Product Integrations

Service requests integrate with:

• PeopleSoft Asset Management.

  When users create a service request, they normally identify the asset needing repair in the asset repository.

• PeopleSoft Human Capital Management (PeopleSoft HCM).

  If a service request user is an employee and the employee's organization has PeopleSoft HCM, then the system can synchronize the employee data with the PeopleSoft HCM data.

• Third-party applications.

  If the user is an employee, the organization can integrate the employee data from a third-party application.

• PeopleSoft Maintenance Management.

  Once the service request is created, an agent is assigned to manage the service request in PeopleSoft Maintenance Management. The agent can create a PeopleSoft Maintenance Management work order from the service request. In addition, the agent can associate a calendar with an employee (agent or technician) assigned to manage a service request by generating the employee as a resource using the Create Resource functionality in PeopleSoft Maintenance Management.

Note:

You can manually enter employees into the PeopleSoft Financials database. However, non-employees can also create a service request without being set up in the database. To create a service request, only a user ID is required.