Service Request Setup

To create and process a service request, organizations must set up:

Permission lists, user profiles, and roles.

See documentation PeopleTools: Security Administration
Service request business units.

See Understanding Service Request Business Units.
A service request business unit for specific users in the Define User Preferences, Maintenance Management page.

See Application Fundamentals: User Preferences - Maintenance Management Page.
SMTP (Single Mail Transfer Protocol) settings.

See documentation PeopleTools: System and Server Administration, Setting Application Server Domain Parameters
Service request statuses. (Set Up Financials/Supply Chain, Product Related, Maintenance Management, Setup, Service Request Status)

See Understanding Service Request and Work Order Statuses.
Problem, Cause, and Resolution (PCR) data (optional).

This includes problem, cause, and resolution definitions and problem groups.
A problem tree, which is the source for much of the default data in a service request.
Employees in PeopleSoft Maintenance Management or PeopleSoft HRMS and generate them as resources in PeopleSoft Maintenance Management.