Hold Information Appearing on Sales Orders

On the Order Form Entry page, you can access the Order Hold History page from the Header Menu to view hold information for the entire order. From the header, line, and schedule Hold/Change Reasons page, you can access a hold history page for each of the levels. When making changes to holds on the sales order, you must provide a reason code.

The sections discuss how hold information appears on sales orders.

Header Holds

When an order is on hold at the header level, these actions occur:

• A red ORDER HOLD indicator appears on the Order Header section of the Order Entry Form page.

• A row is written to the ORD_HOLD table with an active status.

• A row is written to the ORD_HOLD_AUDIT table capturing the event.

Line Holds

When an order is on hold at the line level, these actions occur:

• The Hold column of the Order Lines section of the Order Entry Form page displays a red L for each line that has a line hold.

• A row is written to the ORD_HOLD table with an active status.

• A row is written to the ORD_HOLD_AUDIT table capturing the event.

Schedule Holds

When an order is on hold at the schedule level, these actions occur:

• The Hold column of the Shipment Schedules page displays a red S for each schedule that has a schedule hold.

• A row is written to the ORD_HOLD table with an active status.

  A row is written to the ORD_HOLD_AUDIT table capturing the event.

  Note:

  The Hold column of the Order Lines section of the Order Entry Form page displays a red S for each line that has at least one schedule hold. If the order line also has a line hold, then a red L/S appears to indicate that the order line has both line and schedule holds.

The automatic holds that apply to the sales order header, line, and schedule are listed in this table:

Header	Line	Schedule
Bill-to customer exceeds credit limit. Bill-to customer has a message attached with an action of hold. No sold-to ID entered. No bill-to ID entered. VMI. Financial Sanctions Screening.	Product has a message attached with an action of hold. Components are not defined for a product kit. Minimum or maximum order quantity violations. Buying agreement violations. Configuration violations.	No ship-to ID entered. Margin violations. Minimum selling price violation. Counter sale. Margin rule. Product kit component product has a message attached with an action of hold.