Understanding Sales Order Change (860) and Sales Order Change Notice (865)

For EDI/XML orders, changes can occur as they do for orders that are entered online. Customers may want to change carriers, increase an order quantity, and so on after they have sent the inbound Sales Order (850). Sales Order Change (860) and Sales Order Change Notice (865) enable you to accept, process, and send acknowledgements to the customers for changes that are made to inbound sales orders. You can also use this process to send an acknowledgement to a customer if you changed an EDI order online.

When the acknowledgement is sent, information for the entire order is sent and requested field changes are confirmed as accepted or rejected.

Sales Order Change Notice (865) includes these statuses:

Term	Definition
AC1 (accept with no exceptions)	All of the requested changes are made.
AC2 (accept with exceptions)	The changes are accepted, but not all the changes are applied to the order, either because the requested field is not eligible for change, or the requested field cannot be changed due to the order's status in the fulfillment process.
RJ1 (reject)	The original inbound sales order does not exist in the system.
RJ2 (reject)	The request is rejected because the original inbound sales order is closed, canceled, or actually a quote.