Checking Electronic Payment Errors
This section provides an overview of electronic payment errors and list pages used to check electronic payment errors.
Pages Used to Check Electronic Payment Errors
| Page Name | Definition Name | Usage |
|---|---|---|
|
All Deposits Page |
DEPOSIT_STATUS |
Check a specific deposit ID number or scan any or all of your deposits at one time. This page displays control totals and status information for a single deposit at a time. See the All Deposits Page for more information. |
|
Incomplete Deposits Page |
DEPOSIT_INCOMPLETE |
Track down deposits that are not completely processed. View the payment amount in the deposit that is still in process, summarize out-of-balance deposits, or view the list of incomplete deposits by operator. The deposits contain a mix of posted and unposted payments. See the Incomplete Deposits Page for more information. |
Understanding Electronic Payment Errors
The Payment Loader process checks for formatting errors and duplicates. These errors are corrected in the following way:
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Nonnumeric characters in numeric fields are replaced with zeros.
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Invalid dates in date fields are replaced with the current date.
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Duplicate deposits in lockbox and EDI deposits are placed on hold, with an indicator on the Payment Interface Duplicate - Totals page.
The system uses different criteria to identify duplicates, depending on the type of deposit:
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If two lockbox deposits with the same deposit unit and lockbox ID are received, the system uses four criteria to determine whether they are duplicates: bank, bank account, deposit date, and control totals.
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For EDI deposits, if two payments with the same payment ID are received, the system uses the following criteria to determine whether they are duplicates: bank, bank account, deposit date, amount, and deposit unit.
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The system groups duplicate payments into deposits and marks them as duplicates.
Online error correction is available for any payments that do not transfer smoothly. If a deposit is out of balance and contains errors, you can access it on the All Deposits page or Incomplete Deposits page.