Correspondence

The Correspondence tab enables you to review any statements associated with this customer. You can drill down to the details for each form of correspondence. You can also view this customer's statements and send a statement as an attachment by e-mail.

Depending on the level of customer that you select in the header (corporate, correspondence, or remit from) if a customer hierarchy is associated with this customer, then any correspondence related to each of the customers appearing at each level of the hierarchy appear in the list of conversations on the Conversations tab.

Furthermore, you can extract dunning letter info, preview a letter, delete an item from a letter, and print a letter using the Correspondence tab.