Credit Profile
The Credit Profile tab describes the current and past circumstances of the selected customer's credit. You can see everything that you need both about this customer's credit and any customer's within the selected customer's remit from, correspondence, and corporate hierarchy, depending on the multilevel hierarchies that have been set up for the selected customer. The Credit Profile tab for the selected customer contains:
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The current and past due balances as of the current system date.
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The credit limit amount
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A risk score and risk level.
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An assigned collector.
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The credit class.
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The D&B Rating (Dun & Bradstreet rating).
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The fiscal year to date record of the number of open, kept, and broken promises.
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A link to the Customer Messages page, which provides details or enables you to add details about a customer message.
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History including all or various aspects of the history.
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Aged date.
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Posted date.
Customer Balances
You can click the customer's balance amount link to display the Items tab, which includes all open items that make up the total balance for the customer. You can also click the customer's past due amount link to display a detail list of the items for which the due date has passed that are included in this balance.
Risk Scoring
A risk score is calculated based on the set up and processing of specific risk scoring rules by the Risk Scoring program (RUN_AR_RISK). You can set up one or more risk scoring rules for selected SetID, customer, or customer group. The range value entered in a risk score is used in conjunction with the risk scoring weight to compute the risk score. The system computes the Range Value * Risk Scoring Weight = Risk Score.
The Risk Scoring program is run as part of a nightly batch run after the ARUPDATE and AR_AGING processes have completed. This ensures that the most current risk score appears on the Credit Profile tab of the Collections Workbench and in the customer's Credit Profile. The AR_RISK program relies on updated history and aging information to compute the most accurate risk score. The Risk Score process does not take into account the Dun & Bradstreet rating for this customer.
The Risk Score condition enables the Condition Monitor to create action items based on a customer's risk score.
Risk score setup and processing are discussed in detail in other sections of the PeopleSoft Receivables and PeopleSoft Order to Cash Common Information documentation.
See Setting Up Risk Scoring Rules.
See Understanding Exception and Collection Processing Options.
Promise Tracking
Open, kept, and broken promises for this customer are based on the Promise Tracking functionality on the Conversations page. A summary of these promises are listed on the credit tab and a breakdown of these promise statuses appears on the Conversations tab, which is described in a later section.
Customer Messages
When you click a link to access the Customer Message page, you can review or update the message code, the start and end dates of the message, the action required, and the hold code, if applicable. You can also indicate whether you want Customer Messages to appear on the Collections Workbench.
See PeopleSoft Order to Cash Common Information: General Information - Messages Page.