Understanding Customer Account Maintenance

PeopleSoft Receivables provides two options to maintain customer account balances. Each option offsets debit items with credit items and writes off items that meet the write-off tolerances:

• The Automatic Maintenance Application Engine process (AR_AUTOMNT) automatically matches debits and credits and writes off remaining balances that meet the write-off tolerances.

  The process places them in match groups based on the methods that you set up.

• The maintenance worksheet provides a method that enables you to offset debit and credit items manually or to write off items and remaining balances.

  The maintenance worksheet enables you to offset all items in the worksheet or to enter match criteria that generates match groups.

This section discusses:

• Write-off tolerances

• Write-off approvals

• Process flow