Service Order Notification

This section discusses Service Order Notification workflow.

Description

Information Type	Description
Event Description	The following events trigger Service Order Notification workflow: Submit a new service order. Modify the person responsible for staffing a service order. Modify the status of a service order. Modify the status of a resource request. Click the E-Mail Partner link on the Order Summary page to send an email to a partner or any email addressee.
Action Description	Submitting a new service order triggers a worklist item to the person responsible for staffing the service order. Changing the responsible for staffing person on a service order triggers a worklist item to the new user who is responsible for staffing the order. Modifying the status of a service order triggers an email notification to the user who is responsible for staffing the service order, and to each of the users who are listed as interested parties on the service order. Modifying the status of a resource request triggers an email notification to resources who were recommended for the resource request, or who submitted a bid for the resource request. Clicking the E-Mail Partner link on the Order Summary page accesses the E-Mail Partner page for you to enter an email address. Click OK to send the email message containing information about the service order and all of the resource requests included in the order.
Notification Method	New service orders ready for staffing, or existing service orders with a change in the person responsible for staffing the order, are sent to the worklist. Notifications of a service order status change to the user who is responsible for staffing the service order, and to each of the users who are listed as interested parties on the service order, are sent through email. Notifications of a resource request status change to resources who received a recommendation, or bid on the request, are sent through email. Messages to a partner or other email addressee are sent through email.

Information Type

Description

Event Description

The following events trigger Service Order Notification workflow:

Submit a new service order.

Modify the person responsible for staffing a service order.

Modify the status of a service order.

Modify the status of a resource request.

Click the E-Mail Partner link on the Order Summary page to send an email to a partner or any email addressee.

Action Description

Submitting a new service order triggers a worklist item to the person responsible for staffing the service order.

Changing the responsible for staffing person on a service order triggers a worklist item to the new user who is responsible for staffing the order.

Modifying the status of a service order triggers an email notification to the user who is responsible for staffing the service order, and to each of the users who are listed as interested parties on the service order.

Modifying the status of a resource request triggers an email notification to resources who were recommended for the resource request, or who submitted a bid for the resource request.

Clicking the E-Mail Partner link on the Order Summary page accesses the E-Mail Partner page for you to enter an email address. Click OK to send the email message containing information about the service order and all of the resource requests included in the order.

Notification Method

New service orders ready for staffing, or existing service orders with a change in the person responsible for staffing the order, are sent to the worklist.

Notifications of a service order status change to the user who is responsible for staffing the service order, and to each of the users who are listed as interested parties on the service order, are sent through email.

Notifications of a resource request status change to resources who received a recommendation, or bid on the request, are sent through email.

Messages to a partner or other email addressee are sent through email.

Note:

Service Order Notification workflow options are activated on the Resource Management Options page. Workflow to send an email message to a partner or other email addressee is automatically activated.

Workflow Objects

Information Type	Description
Business Process	Service Order (RS_SERVICE_ORDER)
Activity	Service Order Notification (RS_SO_ENTER)

Related Topics

Understanding Service Orders