Work Order Status

Throughout the work order process, it passes through various work order management phases. The following are valid work order statuses:

• Open: The new work order is created.

• Submitted: The work order is submitted for approval.

• Approved: The work order is approved.

• Released: The linked purchase order has been dispatched.

  Time or progress can be logged against the work order.

• Cancelled: The requester or service coordinator cancels the work order.

• Closed: The work order is closed.

• Denied: The work order is denied for approval.

• Terminated: The work order is terminated prior to the expected end date.

• Finalized: All time or progress is recorded and invoiced.

  Any associated purchase order is reconciled with the work order.

Time, progress, and expenses cannot be logged past the projected end date of a released work order or the actual end date of a closed, cancelled, or terminated work order. After a work order is finalized, a service provider or service coordinator can no longer log time, progress, or expenses against it.