Understanding the Employee Directory Assistant Channels

PeopleSoft enables you to use the Employee Directory Assistant using the following mediums:

• Web-based channel

  Access the Employee Directory Assistant within the PeopleSoft application using the web [see (Web-Based Channel) Using Employee Directory Assistant].

• Twilio-based text channel

  Use a text application form to access the Employee Directory Assistant [see (Twilio-Based Text Channel) Using Employee Directory Assistant].

Although the conversation logic, support, and PeopleSoft authentication is the same between both the web-based and Twilio-based text channels, it is important to understand the differences between the two mediums.

	Web-Based Channel	Twilio-Based Text Channel
Channel (medium of accessing the Employee Directory Assistant)	Access through the PeopleSoft web application.	Access through a text application client using a standard company registered number for the Employee Directory Assistant.
User Experience	Uses a browser. Richer user experience, uses a card layout with ability to select push buttons for actions. Quick replies through postback actions (easy replies).	Supports text only and, in some cases, hyperlinks (dependent on the text client). Selecting an action is provisioned by numbering the actions or result sets and the user is expected to enter a number for the corresponding action or selection.
Branding	Provides branding of the client used to interact with the Employee Directory Assistant.	No branding—look and feel of the client comes with pre-delivered client.